Effects of outward communicator traits on complaint perception
| dc.contributor.advisor | Kopfman, Jenifer E. | |
| dc.contributor.committeeMember | Elisei, Merissa Ferrara | |
| dc.creator | Miller, Kurtis David | |
| dc.date.accessioned | 2016-10-18T16:13:15Z | |
| dc.date.available | 2016-10-18T16:13:15Z | |
| dc.date.issued | 2014-08-21 | |
| dc.description.abstract | Participants rated their perceptions of complaints which were presented as delivered by individuals with differing gender and racial/ethnic traits in terms of severity/seriousness, interest, and fairness. The presented gender of the complainer had no significant effect on perceptions of severity/seriousness, interest, or fairness, but the presented racial/ethnic identity of the complainer had statistically significant effects in all three areas. Unexpectedly, complaints were rated as more severe/serious, interesting, and fair when they were presented as delivered by members of racial/ethnic minorities than when they were presented as delivered by members of the racial/ethnic majority. Post hoc findings also revealed a tendency for female respondents to rate complaints higher in terms of severity, interest, and fairness than male respondents. | en_US |
| dc.description.sponsorship | College of Charleston. Graduate School; College of Charleston. Department of Communication | en_US |
| dc.identifier.uri | http://hdl.handle.net/123456789/3016 | |
| dc.language.iso | en_US | en_US |
| dc.subject | Communication -- Research | en_US |
| dc.title | Effects of outward communicator traits on complaint perception | en_US |
| dc.type | Thesis | en_US |